Terms & Conditions
This website is owned and operated by Future in Beauty; 47 Englands Lane, NR31 6BE
1. Introduction
1.1
These terms and conditions shall govern your use of our website and signing up for a course.
1.2
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3
If you sign up for a course, register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4
You must be at least 16 years of age to use and purchase from our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
1.5
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. Copyright notice
3.1 Copyright (c) 2024 Future in Beauty
3.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
4. Licence to use website
4.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
4.2
Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3
You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.
4.4
Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5
Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
4.6
Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
4.7
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
5. Acceptable use
5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2
You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3
You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
6. Course registration
6.1
You may register for a course with our website by completing and submitting the registration form on our website, or via the phone.
6.2
You must not allow any other person to use your course details.
6.3
You must notify us in writing immediately if you become aware of any unauthorised use of your details.
6.4
You must not use any other person’s account to access their course details, unless you have that person’s express permission to do so.
7. Breaches of these terms and conditions
7.1
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account.
(h) refuse you course entry.
7.2
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation [creating and/or using a different account).
8. Variation
8.1
We may revise these terms and conditions from time to time.
8.2
The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.
8.3
If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
9. Assignment
9.1
You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
9.2
You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
10. Severability
10.1
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
10.2
If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
11. Third party rights
11.1
A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
11.2
The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
12. Entire agreement
12.1
These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
13. Law and jurisdiction
13.1
These terms and conditions shall be governed by and construed in accordance with English law.
13.2
Any disputes relating to these terms and conditions shall be subject to the exclusive OR non-exclusive jurisdiction of the courts of England.
- Communications
14.1
You agree that email and other electronic communications can be used as a long distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
14.2.
We will contact you by email or provide you with information by posting notices on our Website.
- Cancellation, Refunds & Overdue Payments
15.1
You are within your rights to cancel your course outside of the following terms:
(a) A refund must be requested 21 days or more before your course booked is scheduled to run – requesting to move course dates is not considered a request for a refund and terms then relate to the original course booked.
i) If a course has been rescheduled and the student(s) agree to move dates without accepting a refund, the terms and conditions reset and apply to the new course(s) dates selected by the student(s) as it is deemed an entirely new & separate session/event to the initial course booked.
(b) Proving course confirmation communications have been provided will be at the jurisdiction of Future in Beauty; the appropriate logs will be kept.
(c) Future in Beauty will not take responsibility for any communications being sent to incorrect email addresses.
(d) Accepted refunds will be made within 14 days of agreement date minus a £30 administration fee.
(e) If you have attended a course in part and your balance has since gone overdue, you will not be able to attend the final day until the balance is paid in full.
(f) £50 late fees will be added on a weekly basis, to a maximum of £600 – If the balance is still unsettled, a CCJ will be placed against your credit file and the debt will be collected directly from your address.
15.2
Here are the rules that determine the refund policy:
(a) You are entitled to a full refund up to 24 hours after purchase time.
(b) The refund due after 24 hours from purchase and prior to the 14 day expiry will be full minus an administration fee of £30.
(c) i. A refund will not be sanctioned if the course confirmation email and/or manuals have been sent to you for the initial course booked.
ii. If you request to cancel or move your course prior to 14 days before the course commences and then wait until your manuals are released before contacting us to agree said move or cancellation, a refund will no longer be issued.
iii. A £95 fee will be applied to move course dates after the course is confirmed – if the student needs to reschedule due to illness, this fee can be waived with a doctors note advising unfit to attend or a hospital discharge note (this can only be offered once – after that a student will need to rebook and pay in full).
(d) If your course does not go ahead on the agreed dates, then you hold the right to request a refund of the fees paid up to that point minus a £30 admin fee – this does not include situations out of Future in Beauty’s control (i.e. non-attendance of a previous course, a natural disaster or pandemic).
15.3
In order to obtain a refund of any value, Future in Beauty must be contacted directly via a written format such as email or letter.
15.4
Full payment must be received no later than 28 days after the first day of your course (unless alternative payment terms have been agreed) – a £50 late fee will be applied if the balance is not paid within 24 hours of the expiration of the due date.
b. Once the terms of your payment contract have been breached (i.e. overdue), the collections team will make every effort to come to a suitable payment plan.
c. If no reasonable agreement can be reached, or the relevant agreement is breached, the Collections team will pass your details onto a Debt Recovery Agency and no further correspondence can be made with Future in Beauty Ltd.
15.5
Proof of postage is kept no longer than 3 months after the date of purchase/order – after which point Future in Beauty Ltd will no longer take responsibility for claims of lost post.
- Services
16.1
Once you have entered a legally binding contract with Future in Beauty, we will provide you with the relevant content for the course you will be attending.
(a) Course materials, such as course manuals, will be provided by email
(b) Manuals can be posted for an additional cost to cover printing and postage
(c) Specific course timings cannot be guaranteed – the trainer conducting the course is given the freedom to cease the course once he/she deems all attendees have completed their learning according to the terms of their contract or an early finish is agreed with students in the room (i.e. a common agreement to work through breaks).
(d) You MUST remove all extensions or coatings to attend as you will be working on fellow students and vice versa – we can ask you to leave if your natural nail is not showing as it is not fair on fellow students
16.2
Future in Beauty cannot be held accountable for changes in course dates due to unexpected circumstances, such as severe weather.
(a) Alternative dates will be arranged in such instances
(b) You will be notified as soon as Future in Beauty are made aware of such circumstances
16.3
Future in Beauty cannot be held responsible for allergic reactions on our courses.
Kits are not provided for students with allergic reactions to certain products, providing the relevant products would be the responsibility of the student and Future in Beauty must be made aware prior to the course to see if attendance is possible (based on any situations that may arise, potentially impacting the other students learning).
16.4
Future in Beauty’s venues can sometimes be changed due to unforeseen circumstances. In this instance, a suitable alternative will be sourced and you will be made aware.
a) Car Parking – We endeavour to use venues that have parking (free/paid), although this is sometimes simply not possible therefore all arrangements relating to travelling to the venue and the subsequent parking is entirely the responsibility of the student.
b) Students do not determine who trains them – that selection will be at the jurisdiction of Future in Beauty Ltd.
16.5
Booking incorrect dates -Future in Beauty Ltd will take no responsibility if a student has booked the wrong dates and the course is subsequently confirmed as running.
a) It is up to a student to check the dates booked prior to submitting the booking form and then again on their booking email. If the date is incorrect, Future in Beauty Ltd must be advised at the earliest opportunity and before the course is confirmed.
b) If Future in Beauty Ltd are not made aware prior to the course being confirmed with the student, a refund will no longer be offered.
- Payment
17.1
Payment can be made by various forms on our website or over the phone by Credit/Debit card, Paypal or bank transfers are all accepted.
17.2
By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.
- Certificates
18.1
Our Certificates will not be issued until full payment has cleared for the cost of the course in question.
(a) You will not be able to gain insurance until certificate has been received.
(b) If you are on a payment plan and make final payment during or after the course to release your certificate, that confirms the course was delivered appropriately and refunds will not be considered as part of a potential complaint.
(c) If we are made aware you are engaging the services of an insurer or have gained insurance post-course, Future in Beauty Ltd will deem the course or product is suitable and fit for purpose and refunds will not be considered.
19. Complaints
19.1
Complaints (relating to courses) must be received whilst the course is underway to give us the opportunity to resolve any issues.
19.2
We will investigate complaints and respond in full within 14 working days – if more time is needed, Future in Beauty will advise the complainant.
19.3
a) Course complaints received after the course is complete will be investigated, although we are not obliged to provide any feedback directly to the complainant and monetary recompense will not be offered
b) As per our rights as a company, we must be given the the opportunity to rectify any previous or potential issues whilst the course is underway and not after the course is complete (feedback is kept anonymous to avoid any embarrassment).
19.4
a) If a student finds cause for complaint during the course, yet does not make us aware and chooses to attend for the remaining day(s) without raising the issue/complaint (so they can be rectified), Future in Beauty ltd will deem the course has been delivered as per expectations. Refunds will not be considered in these circumstances.
b) If a student makes us aware of a complaint and then proceeds to use the aftercare service (i.e. course videos, educator feedback via messages etc), then the course will be deemed to be delivered as per expectations and the complaint will only be considered feedback. No monetary recompense will be offered.
19.5
In the event a refund is agreed (i.e. due to a very serious/legal issue on the course) post course, a refund of more than 50% will mean the course was insufficiently delivered and your certificate will be revoked – therefore using our certificate will be deemed fraud and Future in Beauty Ltd will pursue individuals through the courts if found offering nail services to clients.
20. Refresher courses
20.1 We can offer a space on courses for techniques you may need more help with (on one occasion only) – this is for individual days, not the entire 3 day course.
20.2 Students will only be able to attend if the course is already running (booked by Future in Beauty Ltd). If the course is unable to run for whatever reason, you will not be able to attend that course.
This website is owned and operated by Future in Beauty; 47 Englands Lane, NR31 6BE
1. Introduction
1.1
These terms and conditions shall govern your use of our website and signing up for a course.
1.2
By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3
If you sign up for a course, register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.
1.4
You must be at least 16 years of age to use and purchase from our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.
1.5
Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.
2. Credit
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. Copyright notice
3.1 Copyright (c) 2024 Future in Beauty
3.2 Subject to the express provisions of these terms and conditions:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.
4. Licence to use website
4.1 You may:
(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser, subject to the other provisions of these terms and conditions.
4.2
Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3
You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.
4.4
Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5
Unless you own or control the relevant rights in the material, you must not:
(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.
4.6
Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
4.7
We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
5. Acceptable use
5.1 You must not:
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2
You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3
You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.
6. Course registration
6.1
You may register for a course with our website by completing and submitting the registration form on our website, or via the phone.
6.2
You must not allow any other person to use your course details.
6.3
You must notify us in writing immediately if you become aware of any unauthorised use of your details.
6.4
You must not use any other person’s account to access their course details, unless you have that person’s express permission to do so.
7. Breaches of these terms and conditions
7.1
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account.
(h) refuse you course entry.
7.2
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation [creating and/or using a different account).
8. Variation
8.1
We may revise these terms and conditions from time to time.
8.2
The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.
8.3
If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.
9. Assignment
9.1
You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
9.2
You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
10. Severability
10.1
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
10.2
If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
11. Third party rights
11.1
A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
11.2
The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
12. Entire agreement
12.1
These terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.
13. Law and jurisdiction
13.1
These terms and conditions shall be governed by and construed in accordance with English law.
13.2
Any disputes relating to these terms and conditions shall be subject to the exclusive OR non-exclusive jurisdiction of the courts of England.
- Communications
14.1
You agree that email and other electronic communications can be used as a long distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
14.2.
We will contact you by email or provide you with information by posting notices on our Website.
- Cancellation, Refunds & Overdue Payments
15.1
You are within your rights to cancel your course outside of the following terms:
(a) A refund must be requested 21 days or more before your course booked is scheduled to run – requesting to move course dates is not considered a request for a refund and terms then relate to the original course booked.
i) If a course has been rescheduled and the student(s) agree to move dates without accepting a refund, the terms and conditions reset and apply to the new course(s) dates selected by the student(s) as it is deemed an entirely new & separate session/event to the initial course booked.
(b) Proving course confirmation communications have been provided will be at the jurisdiction of Future in Beauty; the appropriate logs will be kept.
(c) Future in Beauty will not take responsibility for any communications being sent to incorrect email addresses.
(d) Accepted refunds will be made within 14 days of agreement date minus a £30 administration fee.
(e) If you have attended a course in part and your balance has since gone overdue, you will not be able to attend the final day until the balance is paid in full.
(f) £50 late fees will be added on a weekly basis, to a maximum of £600 – If the balance is still unsettled, a CCJ will be placed against your credit file and the debt will be collected directly from your address.
15.2
Here are the rules that determine the refund policy:
(a) You are entitled to a full refund up to 24 hours after purchase time.
(b) The refund due after 24 hours from purchase and prior to the 14 day expiry will be full minus an administration fee of £30.
(c) i. A refund will not be sanctioned if the course confirmation email and/or manuals have been sent to you for the initial course booked.
ii. If you request to cancel or move your course prior to 14 days before the course commences and then wait until your manuals are released before contacting us to agree said move or cancellation, a refund will no longer be issued.
iii. A £95 fee will be applied to move course dates after the course is confirmed – if the student needs to reschedule due to illness, this fee can be waived with a doctors note advising unfit to attend or a hospital discharge note.
(d) If your course does not go ahead on the agreed dates, then you hold the right to request a refund of the fees paid up to that point minus a £30 admin fee – this does not include situations out of Future in Beauty’s control (i.e. non-attendance of a previous course, a natural disaster or pandemic).
15.3
In order to obtain a refund of any value, Future in Beauty must be contacted directly via a written format such as email or letter.
15.4
Full payment must be received no later than 28 days after the first day of your course (unless alternative payment terms have been agreed) – a £50 late fee will be applied if the balance is not paid within 24 hours of the expiration of the due date.
b. Once the terms of your payment contract have been breached (i.e. overdue), the collections team will make every effort to come to a suitable payment plan.
c. If no reasonable agreement can be reached, or the relevant agreement is breached, the Collections team will pass your details onto a Debt Recovery Agency and no further correspondence can be made with Future in Beauty Ltd.
15.5
Proof of postage is kept no longer than 3 months after the date of purchase/order – after which point Future in Beauty Ltd will no longer take responsibility for claims of lost post.
- Services
16.1
Once you have entered a legally binding contract with Future in Beauty, we will provide you with the relevant content for the course you will be attending.
(a) Course materials, such as course manuals, will be provided by email
(b) Manuals can be posted for an additional cost to cover printing and postage
(c) Specific course timings cannot be guaranteed – the trainer conducting the course is given the freedom to cease the course once he/she deems all attendees have completed their learning according to the terms of their contract or an early finish is agreed with students in the room (i.e. a common agreement to work through breaks).
(d) You MUST remove all extensions or coatings to attend as you will be working on fellow students and vice versa – we can ask you to leave if your natural nail is not showing as it is not fair on fellow students
16.2
Future in Beauty cannot be held accountable for changes in course dates due to unexpected circumstances, such as severe weather.
(a) Alternative dates will be arranged in such instances
(b) You will be notified as soon as Future in Beauty are made aware of such circumstances
16.3
Future in Beauty cannot be held responsible for allergic reactions on our courses.
Kits are not provided for students with allergic reactions to certain products, providing the relevant products would be the responsibility of the student and Future in Beauty must be made aware prior to the course to see if attendance is possible (based on any situations that may arise, potentially impacting the other students learning).
16.4
Future in Beauty’s venues can sometimes be changed due to unforeseen circumstances. In this instance, a suitable alternative will be sourced and you will be made aware.
a) Car Parking – We endeavour to use venues that have parking (free/paid), although this is sometimes simply not possible therefore all arrangements relating to travelling to the venue and the subsequent parking is entirely the responsibility of the student.
b) Students do not determine who trains them – that selection will be at the jurisdiction of Future in Beauty Ltd.
- Payment
17.1
Payment can be made by various forms on our website or over the phone by Credit/Debit card, Paypal or bank transfers are all accepted.
17.2
By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.
- Certificates
18.1
Our Certificates will not be issued until full payment has cleared for the cost of the course in question.
(a) You will not be able to gain insurance until certificate has been received.
(b) If you are on a payment plan and make final payment during or after the course to release your certificate, that confirms the course was delivered appropriately and refunds will not be considered as part of a potential complaint.
(c) If we are made aware you are engaging the services of an insurer or have gained insurance post-course, Future in Beauty Ltd will deem the course or product is suitable and fit for purpose and refunds will not be considered.
19. Complaints
19.1
Complaints (relating to courses) must be received whilst the course is underway to give us the opportunity to resolve any issues.
19.2
We will investigate complaints and respond in full within 14 working days – if more time is needed, Future in Beauty will advise the complainant.
19.3
a) Course complaints received after the course is complete will be investigated, although we are not obliged to provide any feedback directly to the complainant and monetary recompense will not be offered
b) As per our rights as a company, we must be given the the opportunity to rectify any previous or potential issues whilst the course is underway and not after the course is complete (feedback is kept anonymous to avoid any embarrassment).
19.4
a) If a student finds cause for complaint during the course, yet does not make us aware and chooses to attend for the remaining day(s) without raising the issue/complaint (so they can be rectified), Future in Beauty ltd will deem the course has been delivered as per expectations. Refunds will not be considered in these circumstances.
b) If a student makes us aware of a complaint and then proceeds to use the aftercare service (i.e. course videos, educator feedback via messages etc), then the course will be deemed to be delivered as per expectations and the complaint will only be considered feedback. No monetary recompense will be offered.
19.5
In the event a refund is agreed (i.e. due to a very serious/legal issue on the course) post course, a refund of more than 50% will mean the course was insufficiently delivered and your certificate will be revoked – therefore using our certificate will be deemed fraud and Future in Beauty Ltd will pursue individuals through the courts if found offering nail services to clients.
20. Refresher courses
20.1 We can offer a space on courses for techniques you may need more help with (on one occasion only) – this is for individual days, not the entire 3 day course.
20.2 Students will only be able to attend if the course is already running (booked by Future in Beauty Ltd). If the course is unable to run for whatever reason, you will not be able to attend that course.